Terms of Use

General

Thank you for visiting https://www.intratec.shop (the “Website”). Your use of and access to the Website is subject to these Terms and Conditions of Use (“Terms”), which may be modified at any time by us, and by all applicable laws and regulations. BY USING THE WEBSITE, YOU AGREE TO AND WILL BE DEEMED TO BE BOUND BY THESE TERMS. PLEASE READ THE TERMS CAREFULLY. If you do not want to be bound by these Terms, do not use the Site.  For a copy of our privacy policy, click here.

Also please refer to our “Other Terms of Use” by clicking here. If you do not want to be bound by any of these terms either, do not use the Site.

Through the Website, we provide information about our Company and the various products and services offered by our Company and our business partners (each a “Partner”) and offer the opportunity to buy our products. These Terms and any general information on the Website in no way override the Terms and Conditions of Purchase applicable to your purchase of our products. To the extent any area of the Website contains specific terms and conditions concerning its use (“Specific Terms”), those Specific Terms are in addition to these Terms. If there is a direct conflict between these Terms and Specific Terms, the Specific Terms shall prevail.

This website is intended to be used only and exclusively by businesses (commonly referred to as a B2B website). It is not intended to be used by individual consumers (commonly referred to as a B2C website). We will reject any order that comes from an individual not in representation of a company.

 

Changes in Terms

All information posted on the Website is subject to change without notice. In addition, we will have the right in our sole discretion, at any time and without prior notice, to revise these Terms and any Special Terms or to impose new terms and conditions with respect to access to or use of the Website and/or the purchase of goods and services. Such revisions and additions shall be effective immediately upon notice thereof, which may be given by any means, including but not limited to posting the revised or additional terms and conditions on the Website. You can determine when these Terms were last revised by referring to the “Last Updated” legend at the top of the Terms. YOU ARE RESPONSIBLE FOR REVIEWING THE TERMS PERIODICALLY FOR ANY MODIFICATION THAT MAY AFFECT YOUR RIGHTS OR OBLIGATIONS. YOU AGREE YOU SHALL BE DEEMED TO BE APPRISED OF AND BOUND BY ANY MODIFICATION TO THE TERMS. ANY ACCESS OR USE OF THE WEBSITE BY YOU AFTER NOTICE OF REVISIONS OR ADDITIONS TO THESE TERMS SHALL CONSTITUTE AND BE DEEMED TO BE YOUR AGREEMENT TO SUCH REVISIONS OR ADDITIONS. No modification of these Terms or any Special Terms by any party other than Intratec shall be valid or enforceable against the Company unless expressly agreed to by us in a writing signed by a duly authorized officer of the Company.

In addition, we reserve the right, at any time, with or without notice, temporarily or permanently, to: modify or discontinue the Website; charge fees in connection with the use of some or all of the Website; modify and/or waive any fees charged in connection with the Website; and/or offer special opportunities to some or all users of the Website. BY YOUR USE OF THE WEBSITE, YOU AGREE THAT NEITHER WE NOR ANY PARENT, SUBSIDIARY, AFFILIATE, LICENSOR, LICENSEE, CUSTOMER, SUPPLIER, AGENT, OR OTHER PARTNER, NOR ANY OF OUR OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS SHALL BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY USE, MODIFICATION, SUSPENSION, OR DISCONTINUATION OF THE TERMS, THE WEBSITE ITSELF, OR OF ANY SERVICE, CONTENT, FEATURE OR PRODUCT OFFERED THROUGH THE WEBSITE.

 

Content and Copyright; Limited License

All designs and content featured on the Website, including the text, images, photographs, graphics, logos, illustrations, descriptions, data, and other material, as well as the selection, assembly and arrangement thereof (collectively, “Content”), are copyrights, trademarks, trade dress, patents, or other intellectual property that are owned, controlled, licensed, or otherwise used with permission by the Company. This Website in its entirety is protected by copyright, applicable trade dress, and other laws protecting intellectual and other proprietary rights, and is the sole property of the Company.

Subject to your compliance with all the Terms and the following conditions, the Company hereby grants you the personal, revocable, limited, non-exclusive, non-transferable, royalty-free right to use the Content: (i) Content may be used solely for informational and noncommercial purposes, or to place an order for goods or services with us; (ii) Content may not be modified in any way, nor distributed, transmitted or re-posted; (iii) no copy may be made of any Company-owned or -licensed trademark or logo apart from the page on which it appears; (iv) any copy of any portion of the material must include the copyright notice appearing on the Website. The Content and its component trademarks, logos, images, and other features are and shall remain the sole property of the Company or its Partners and are protected under U.S. and foreign copyright, trademark, patent and/or other proprietary rights and laws. You do not acquire any right, title or interest in Content by virtue of accessing the Website or making use of the permitted uses allowed under these Terms. If you wish to obtain permission to reproduce or reprint any portion of the Content, contact us at customercare@intratec.shop

Except as set forth above, no license to download, use, or reproduce any Content or other material, brand names, logos and/or trademarks contained on the Website is given or implied, and Content, brand names, logos and/or trademarks may not be downloaded, reproduced, used (except as an integral part of an authorized copy of material appearing on the Website, used pursuant to these Terms), modified or distributed in any way without prior written permission. Except as expressly authorized herein or in writing by the Company, you agree not to reproduce, modify, lease, loan, sell, distribute, or create derivative works based in whole or part on the Content.

 

Copyright Complaints (DMCA policy)

We respects the intellectual property of others, and we ask our users to do the same. We may, in appropriate circumstances and at our discretion, suspend or terminate the access of and take other action against users who infringe the copyrights of others.

If you believe your work has been copied and is accessible on the Website in a way that constitutes copyright infringement, you may notify us by providing the following information (as required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. sec. 512) to our copyright agent set forth below:

  • A physical or electronic signature of person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online website are covered by a single notification, a representative list of such works at that site;
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the Service Provider to locate the material;
  • Information reasonably sufficient to permit the Service Provider to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted;
  • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please send notice electronically to customercare@intratec.shop or by mail to:

Intratec
Legal Department
9500 NW 108 Ave.
Miami, FL 33178

We suggest you consult your legal advisor before filing a notice or counter-notice. There may be penalties for false claims.

 

Our Trademarks

The trademarks, logos, characters and service marks (collectively “Trademarks”) displayed on the Website belong to the Company or are used by us with permission. Nothing contained on this Website should be construed as granting any license or right to use any Trademark displayed on the Website. Your use/misuse of the Trademarks displayed on this Website, except as allowed under these Terms, is strictly prohibited.

 

Linking

This Website may contain links to other websites (“Linked Sites”). Such links do not constitute the Company’s sponsorship, endorsement, or approval of the content, policies, or practices of the Linked Sites. Linked sites are not operated, controlled, or maintained by the Company. We may not have reviewed all Linked Sites, and we are not responsible for the availability, content, security, policies, or practices of Linked Sites, including without limitation their privacy policies and data collection practices. YOU AGREE THAT YOUR USE OF LINKED SITES AND RESOURCES, INCLUDING WITHOUT LIMITATION YOUR USE OF ANY CONTENT, INFORMATION, DATA, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE THROUGH SUCH LINKED SITES AND RESOURCES, IS AT YOUR OWN RISK AND IS SUBJECT TO THE TERMS AND CONDITIONS OF USE APPLICABLE TO SUCH SITES AND RESOURCES, AND THAT WE SHALL HAVE NO LIABILITY FOR SUCH USE.

In general, and subject to the following limitations, the Company does not object to links to the Website’s home page, using the plain text name of the Website, from third-party websites. However, unless we have a written agreement with you to the contrary, you may not: (a) use any of our or our Partners’ trademarks, copyrights, logos, slogans, trade dress, or other intellectual property or other Content in or with your links; (b) present a link to this Website in a way that suggests we have any relationship or affiliation with you or your site or endorse, sponsor, or recommend you or the information, products or services on your site; (c) incorporate any Content into your site (e.g., by in-lining or framing); (d) deep link to the Website; or (e) use any names, trademarks, or slogans of the Company or our Partners in any metatag. We prohibit and will disable links from any site that we believe, in our sole judgment, may be illegal, pornographic, obscene, offensive, and inflammatory, contain malware or viruses, violate any of our policies, or otherwise adversely affect the name, reputation, and goodwill of the Company or our Partners. Further, we expressly reserve the right to pursue all remedies available to us under law or in equity in connection with any misuse of such links to our Website.

 

User Posts/User Submissions

From time to time, we may allow users of the Website to add reviews or comments or provide other content concerning our products, services, or other matters (“User Posts”), or we otherwise may create an online community on the Website. In connection with making and providing the Company with User Posts, or otherwise participating in any online community on the Website, you hereby and automatically grant to the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub licensable, and assignable right and license to copy, distribute, create derivative works from, display, modify, reformat, transmit, and otherwise use any such content or information in any form, media, or technology now or hereafter existing in connection with the Website, the Company’s provision of products and services (including marketing), or for any other lawful purpose. By submitting a User Post, you represent and warrant that you are the sole author or owner of its content or have a valid license or other permission required for the Company to use such content.

We do not and cannot review all User Posts by users of the Website. We will not be responsible for the content of User Posts. YOU ACKNOWLEDGE THAT THE COMPANY HAS NO EDITORIAL CONTROL OVER USER POSTS, AND THAT BY PROVIDING YOU WITH THE ABILITY TO VIEW AND DISTRIBUTE USER-GENERATED CONTENT ON THE WEBSITE, THE COMPANY MERELY ACTS AS A PASSIVE CONDUIT, BULLETIN BOARD, OR HOST FOR SUCH DISTRIBUTION AND DOES NOT UNDERTAKE ANY OBLIGATION OR LIABILITY RELATING TO USER POSTS, INCLUDING BUT NOT LIMITED TO USER POSTS THAT ARE ILLEGAL, FALSE OR ERRONEOUS, DEFAMATORY, OBSCENE, PROFANE, HARASSING, DANGEROUS, OR OTHERWISE ARE OFFENSIVE OR VIOLATE ANY PERSONAL OR PROPRIETARY RIGHTS.

The Website is intended for a family audience. User Posts should be appropriate for such an audience. You are prohibited from posting or transmitting any material or communications that may be: (a) abusive, defamatory, vulgar, obscene, or otherwise inappropriate for children; (b) fraudulent, deceptive, or misleading; (c) in violation of a copyright, trademark, other intellectual property right, or other personal or proprietary right of another; or (d) in violation of any law or regulation. We reserve the right to block or remove at any time User Posts that we determine in our sole discretion may violate this policy or otherwise be unacceptable to us. The Company will cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting such materials. Any personally identifiable information you post or transmit on the Website will be treated by the Company in accordance with our Privacy Policy.

Except for any personally identifiable information we may collect from you under the guidelines established in our Privacy Policy, any material, ideas, drawings, concepts, suggestions, images, or other information or other communication you transmit, upload or post to this Website, or otherwise submit to the Company (“Submissions”) will be considered non-confidential and non-proprietary. We will have no obligation or liability with respect to Submissions. By making a Submission, you represent, warrant, and covenant that you are the author or inventor of the Submission, that it is your original work, and that it does not infringe any patent, trademark, copyright, trade secret, trade dress, or other intellectual property right. The Company and its designees will be free to copy, disclose, distribute, incorporate, manufacture, advertise, sell and otherwise use Submissions for any and all commercial or noncommercial purposes, without obligation to pay any royalty or other compensation. PLEASE DO NOT SEND US ANY IDEAS, SUGGESTIONS, OR OTHER SUBMISSIONS THAT YOU WISH US TO KEEP CONFIDENTIAL OR FOR WHICH YOU EXPECT TO RECEIVE COMPENSATION AND/OR ATTRIBUTION OR OTHER RIGHT OF OWNERSHIP.

 

Unauthorized Access

You may not take any action to interfere with the Website or any other user’s use of the Website or to decompile, reverse engineer or disassemble any Content or other products or processes accessible through the Website, nor insert any code or product or manipulate the Content in any way.

 

You agree you will not post, upload, share, transmit, distribute, or otherwise make available through or in connection with the Website: (a) any virus, worm, Trojan Horse, Easter egg, time bomb, spyware, or other computer code, file, or program that is harmful, invasive, or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment; (b) any unsolicited or unauthorized advertising or promotional material, “junk mail,” “spam,” “chain letter,” investment opportunity, or any other form of solicitation; or (c) any material, non-public information about a company without the proper authorization to do so. You further agree not to impersonate any person or entity on the Website or use the Website to impersonate any employee or representative of Company or our affiliates or Partners. You may not: (a) interfere with or disrupt the operation of the Website or the servers or networks used to make the Website available; (b) restrict or inhibit any other person from using the Website (including without limitation by hacking or defacing any portion of the Website); (c) modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Website; (d) frame or mirror any part of the Website without Company’s express prior written consent; (e) create a database by systematically downloading and storing Content or user information; or (f) use a robot, spider, website search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or in any way gather user information or reproduce or circumvent the navigational structure or presentation of the Website.

 

User Representations

By using the Website, you represent, warrant, and covenant that: (a) you are at least 18 years old; (b) you are a resident of the United States; and (c) your use of the Website will not violate these Terms.

 

User Name

Registration as an authorized user for access to some or all areas of the Website requires a user name and password. Each account will have only one authorized user, and only that user may use the user name and password. You agree to treat your username and password as confidential information and not to use another authorized user’s user name and password. You shall notify the Company immediately if you become aware of any loss, theft, or unauthorized use of any username or password. The Company reserves the right to change or delete a user name or password at any time and for any or no reason.

 

Termination

We reserve the right immediately to terminate your access to and use of the Website or any portion thereof, including the right to purchase goods and services, at any time and for any reason, with or without cause. Termination may include but is not limited to blocking access to the Website by a particular IP address. You agree that neither we nor our Partners shall have any liability for termination of your access to the Site. Upon such termination, your right to use the Website immediately shall cease. In the event of termination of access to the Website or of the Website itself, those provisions of these Terms which would be expected to survive termination shall do so.

 

Compliance with Laws

You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of the Website and your purchase of goods through the Website.

 

Sweepstakes, Contests, and Similar Promotions

Any sweepstakes, contests, or similar promotions made available through the Website will be governed by specific rules applicable to each promotion and separate from these Terms. By participating in a promotion, you will become subject to its respective rules, which may vary from these Terms and impose eligibility requirements. It is your responsibility to read the applicable rules to determine whether or not your participation, registration and/or entry in a promotion are valid.

 

International Users

The Website is owned, controlled, and administered by Intratec or its agents from its offices within the United States of America and is not intended to subject the Company to the laws or jurisdiction of any state, country or territory other than that of the United States. We do not represent or warrant that the Website is appropriate for use in any jurisdiction other than the United States. If you choose to access the Website, you do so at your own risk and are responsible for complying with all applicable local statutes, orders, regulations, rules, and other laws. You are also subject to United States export controls and are responsible for any violations of such controls, including without limitation any United States embargoes or other federal rules and regulations restricting exports. We may limit the Website’s availability in whole or part to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion, including by blocking IP addresses.

Products sold to retailers through the Website are intended for retail sales only in the United States, may not be labeled for international distribution or use, and may not comply with local laws, regulations, and ordinances outside the United States. We prohibit shipping our product to any location outside the United States. We reserve the right to cancel or modify any order that conflicts with these Terms.

 

Governing Law

This agreement is governed by and construed in accordance with the laws of the State of Florida, without regard to conflicts of laws principles. YOU AGREE TO SUBMIT TO THE EXCLUSIVE JURISDICTION OF ANY STATE OR FEDERAL COURT LOCATED IN MIAMI-DADE COUNTY, IN THE STATE OF FLORIDA, AND WAIVE ANY JURISDICTIONAL, VENUE, OR INCONVENIENT FORUM OBJECTIONS TO SUCH COURTS.

 

Contact Us: Questions or Complaints

If you have any questions regarding the Terms, please submit them to customercare@intratec.shop.

 

California Consumer Rights Notice

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Website, please send an e-mail to customercare@intratec.shop. You may also contact us by writing to: Intradeco Apparel, Inc., 9500 NW 108 Ave., Miami, FL 33178. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

 

Notice of Security Breach

If you discover or are notified of a breach or potential breach of security with respect to any personally identifiable information provided by or to the Company, you immediately shall notify the Company. In addition, if the data was in your possession or control, you immediately shall investigate the breach, inform the Company of the results of your investigation, and use best efforts to assist the Company to maintain the confidentiality of the information, enforce its rights under these Terms or applicable laws, and to comply with all applicable laws governing the security of such information or the provision of notice of any security breach with respect to such information.

 

Notice of Arbitration

Any and all disputes arising out of or relating to this agreement shall be resolved by arbitration in accordance with the provisions of this Section.  BY USING THIS SITE AND AGREEING TO ARBITRATION, YOU UNDERSTAND AND AGREE THAT YOU ARE WAIVING YOUR RIGHT TO SUE OR GO TO COURT TO ASSERT OR DEFEND YOUR RIGHTS UNDER THIS CONTRACT.  You and the Company expressly delegate to the arbitrator the authority to determine the arbitrability of any dispute, including the scope, applicability, validity, and enforceability of this arbitration provision.

You may begin an arbitration proceeding by sending a letter requesting arbitration to Intradeco Apparel, Inc., attention Legal Department,9500 NW 108 Ave., Miami, FL 33178.  You agree the arbitration shall be conducted by the American Arbitration Association (“AAA”), pursuant to its Consumer Arbitration Rules (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA’s website, www.adr.org, or by calling the AAA at (800) 778-7879. In the event the AAA is unavailable or unwilling to hear the Dispute, the parties shall agree to another arbitration provider. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s applicable rules. The Company will reimburse those fees for claims totaling less than $10,000.  The Company waives its right to seek attorneys’ fees and costs in arbitration. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.

In lieu of arbitration, either you or the Company may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim.

Waiver of Right to Bring Class Actions and Representative Claims. All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other customer. You and the Company agree that each may bring claims against the other in arbitration only in your or their respective individual capacities, and in so doing, you and the Company hereby waive the right to a trial by jury, to assert or participate in a class action lawsuit or class action arbitration (either as a named-plaintiff or class member), and to assert or participate in any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular cause of action, then that cause of action (and only that cause of action) must remain in court and be severed from any arbitration.

Other Terms. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act. The terms of the Arbitration Agreement provisions shall survive after this agreement terminates or your use of the site ends.  Except as set forth above, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement.

 

Miscellaneous

These Terms do not, and shall not be construed to, create any partnership, joint venture, franchise, agency or employment relationship between you and the Company. You may not assign, transfer or sublicense any or all of your rights or obligations under these Terms without our express written consent. Any heading, caption or section title contained herein is inserted only as a matter of convenience, and in no way defines or explains any section or provision hereof. Any declaration or holding by a court of competent jurisdiction that any part of these Terms is invalid or unenforceable shall not affect the enforceability of any other part of these Terms. Our failure to exercise any rights herein, or the waiver of any breach of these Terms by you, shall not prevent a subsequent exercise of such right by the Company or be deemed a waiver of any subsequent breach by you of the same or any other term of these Terms of Use. Our rights and remedies under these Terms shall be cumulative, and the exercise of any such right or remedy shall not limit our right to exercise any other right or remedy. You agree that a printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

 

OTHER TERMS OF USE

Color Disclaimer

We strive to display as accurately as possible the colors of products shown on this website. Due to the inconsistencies of various display monitors, the color you see on your screen may not be a totally accurate reproduction of the actual product. Screen images are intended as a guide only and should not be regarded as absolutely correct. When placing your order, you are acknowledging this fact and waive any claim of dissatisfaction due to color.

Sublimation Technique

All sublimation is done on white fabric for better printing quality. When turned inside out, you will likely see the white-colored fabric. This is not a printing issue, sublimation is only applied to the exterior of the garments.

 

Indemnification for Use of Images Supplied By You

Any design you submit must be one that you created or have the legal right to use. You may not use material owned by others, including but not limited to photographs, drawings, logos, other images, and written phrases, unless you have their permission. We reserve the right to reject any order for any reason including but not exhaustive to suspicion of copyright or trademark infringement, violation of the right of publicity, vulgar or hateful messages, or messages that are not fitting for public of all ages.

You agree to defend, indemnify, and hold harmless the Company, our partners and affiliates, and our and their respective officers, directors, employees, and agents from and against all claims, losses, damages, liabilities, and costs (including but not limited to reasonable attorneys’ fees and court costs), arising out of or relating to (i) your violation of these Terms, any law or regulation, or the intellectual or other proprietary rights of any third party; (ii) any unlawful activity by you related to your use of the Website or purchase of product from us; or (iii) your breach of any other written agreement with the Company.

 

Prices and Orders

The prices and availability of products and services listed on the Site are subject to change without notice. All prices displayed on the Site are quoted in U.S. dollars. We restrict delivery to addresses within the United States. Products displayed on the Site are available while supplies last. Descriptions of, or references to, products or services on the Site do not constitute a warranty by the Company.

Unless otherwise noted, discounted or sale prices for products advertised on our Site are based on suggested retail prices for the products.  Because we sell our products over the internet nationwide, and our products are sold by independent retailers throughout the United States, the “strike through” or “compare at” price may or may not represent the prevailing price at any particular time or in every location, and we make no promises about the reliability or accuracy of any such information.  Nothing can replace your own comparison shopping, and notwithstanding the strike-through price information provided for an advertised discounted price, if this is an important factor for you in your purchasing decision, we recommend you conduct your own individual research as well.

 

Product Availability

Reference to any product or service on the Site does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available. We cannot guarantee that a product listed as available will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order but sold out by the time your order is processed. However, if an item that is purchasable in your shopping cart when you place your order is sold out at the time your order is processed, you will be notified by email that your order will not be filled and your credit card will not be charged.

 

Shipping, Returns, and Exchanges Policies

Shipping. Intratec currently ships orders only to the 48 contiguous states in the United States of America.  We do not ship to PO Boxes. Our shipping costs vary depending on the size of your order and they vary depending on the method that you select during your checkout process. We currently have two shipping options available (expedited and regular) and we also have the option for pickup for those customers that are near the Miami, FL metro area. Pickup option does not add any additional cost to your order. If you decide to pick up your goods, you can visit our distribution center at 9500 NW 108th Avenue Miami FL, 33178 and ask for the DC Supervisor Mr. Johnny Torres. Please bring a copy of your PO # and email confirmation and be ready to submit government-issued photo identification to receive the goods.

If you are interested in purchasing an order and you are in AK or HI or any of the US Territories, please send us an email at customercare@intratec.shop. We are open to reviewing alternatives to meet your demands.

Returns and Exchanges. Due to the nature of the customization business model, we will not accept returns or exchanges for products that have already began to be processed.  We will strive to start working immediately on all customization so any requests for cancellations or changes should be made immediately.  We will evaluate refunds on a case-by-case. If you have any questions please contact customercare@intratec.shop for any clarification.