Help & FAQ

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1.How does the design studio work?

Add Text

Adding text to a design is easy. Simply Click on the “Add Text” button in the Design Studio. This will cause an “Insert Text Here” window to open where you can type the text you want to appear on the garment.

 

Edit Text

To edit text on a design, first select the text by clicking on it. This will cause the properties of the text to appear to the left of the design. You can change the text, font, color, spacing, etc., from the properties box.

 

Add Clip Art

To add Clip Art to your design, start by clicking on the “Clip Art” button in the Design Studio. A list of Clip Art categories will appear. Click on a category and the clip art for that category will appear. Click on the desired Clip Art and it will appear on your garment. You can now move, resize, rotate and align your Clip Art. You can also upload your own Clip Art by clicking the “Upload Image” button in the Design Studio.

 

Edit Art

To edit artwork on a design, first select the artwork by clicking on it. This will cause the properties of the image to appear to the left of the design. You can change the art, direction or color from the properties box.

 

Delete Art or Text

To remove art or text from your design, click on the element you wish to delete on the template image or in the layers section. This will select the elements layer. Click on the “Delete” button to delete the element from your design.

 

Change the layer order

To adjust the order of the layers, click on the “Edit Layers” button in the Design Studio. Select the layer of that element in the layers section. Click on the up or down arrow in the layers section to move that layer up or down in the stack.

 

Scale Art or Text

To make the art or text in a design bigger or smaller, start by clicking on the element you want to resize. When an element is selected, white boxes (handles) appear on the corners of the outlined element. By clicking on one of the white handles and holding the mouse button down, you can move the mouse to scale the element.

 

Position a design on the garment

To change the position of a design on a garment click on design or element in a design. This will select that design or element. Simply hold the mouse button down and move the design or element to a new location on your garment.

Shipping

1.Will you ship my order without payment?

Your order will not be shipped without full payment. Our credit card processor will attempt to process your payment and if there are any issues, please contact us at customercare@intratec.shop. Please reference your PO # for faster assistance.

2.Do you accept special shipping requests?

Under very special circumstances, yes, however we typically keep it to the options that are available in the checkout process. Contact customer service with your order number and we will let you know.

3.Can I ship my order internationally?

Orders can only be shipped to all 50 states. If you have business that requires shipment to other countries, please contact our customer service team so that we can look at options to accommodate your order.

4.When will I receive my order?

Depending on the shipping method that you select, an order should be received between 10-20 days after the order is placed. All of our orders are fully customized to our customer’s needs, hence we take into account production and shipping times to calculate this estimate.

For people in the Miami, FL metro area, we have also allowed a “pick-up” option directly from our warehouse in case you wish to save on shipping costs. Our address is 9500 108th Ave NW, Miami FL 33178. If you choose to select “pickup” as your method of shipment, please make sure to come to our offices with a copy of your confirmation email and order number during regular business hours (weekdays 9AM-5PM). Our DC supervisor will assist you locally.

5.Can I save on shipping costs?

Yes. We have an expedited shipping option that adds to your cost per garment, however if it is not an urgent order, you can select the regular shipping option which will reduce your cost per garment.

If you are in the Metro Miami area, and you want to pick it up in our warehouse, you may. This will show up as an option that has no shipping costs. Our warehouse is located in:

9500 NW 108th Ave.

Miami, FL 33178
Please ask for Johnny Torres, our DC Supervisor and have a copy of your email confirmation and PO number.
6.I want to pick up my order myself and save on shipping but I already paid for it. Can I do that change and will I get a refund?

You cannot change your shipping method unfortunately after the order has been processed. We will be unable to accommodate a refund in that case either as the shipping method has already been arranged for.

Payment

1.Will you ship my order without payment?

Your order will not be shipped without full payment. Our credit card processor will attempt to process your payment and if there are any issues, please contact us at customercare@intratec.shop. Please reference your PO # for faster assistance.

2.Can I use a credit card to pay for my order?

Yes, all orders can only be paid by credit card. We accept Discover, Visa, Mastercard and American Express credit card for payment. Please submit accurate information; the billing address you enter must match the address your credit company has on file. Your order will not be processed without accurate information. We use a 3rd party payment processor for all credit card payments. If you want more information, please reference stripe.com.

3.I got a charge from "Stripe", is this my Intratec payment?

Yes. Our credit card processor mentioned that for some credit cards, they payment description in your bill will show up as “Stripe” initially. They have notified us that this will change to Intratec after a few days. If the charge does not match the order you placed, please contact us immediately at our customercare@intratec.shop email and we will escalate this directly to the payment processor.

4.Can I cancel an order and request a refund?

Yes an order can be cancelled if we have not started production processes on it. Please send an email immediately to customercare@intratec.shop for us to inquire whether or not we can stop production and process the refund for you. Unfortunately if production has started we will be unable to accommodate a cancellation and we will proceed with the charge.

If production has not started, we will refund the full value of your order.

Orders

1.Will you ship my order without payment?

Your order will not be shipped without full payment. Our credit card processor will attempt to process your payment and if there are any issues, please contact us at customercare@intratec.shop. Please reference your PO # for faster assistance.

2.Why does my order status say "Pending Auth"?

If the status of your order is PENDING AUTH, this simply means your order is being processed through our order authorization system. In case you feel your problem has not been resolved please contact our customer service email customercare@intratec.shop for assistance.

3.Can I reorder a design I have previously ordered?

Yes. If you have an account, and if you have your previous order saved in your Saved Designs you can retrieve it and apply it to future orders. If you do not have an account and you wish to reorder something you ordered previously, please send us an email so that we can retrieve the design for you. You will have to personally complete the checkout process as a credit card is required to complete payment.

4.Can I add more garments once my order has been placed?

We suggest placing a new order. Our production and shipping windows are very tight considering the quick turnaround we offer and we process our payments through a payment processor. Our customer service reps will not be able to take your credit card information at any time. However, feel free to reach to our customer service email for options.

5.Can I add a design from my mobile device to place an order?

You sure can! Once you are in the design studio and click “Upload Image” to the left of the image, you will be prompted to select a source for the image. Even though you are in your mobile device (smartphone or table), you have to select “From Computer”. This will be prompt you to select the source of your image within your device. For example for Apple devices, it will give you the option of selecting what album your photo is stored in. After selecting the photo, it will populate in your design ‘canvas’ and you will be able to expand it and move it as if you were in your desktop. If you have questions, send us an email at customercare@intratec.shop.

Products

1.Can I reorder a design I have previously ordered?

Yes. If you have an account, and if you have your previous order saved in your Saved Designs you can retrieve it and apply it to future orders. If you do not have an account and you wish to reorder something you ordered previously, please send us an email so that we can retrieve the design for you. You will have to personally complete the checkout process as a credit card is required to complete payment.

2.How do I choose different garments?

In the Design Studio, there are two ways to accomplish this. 1) Click the “PRODUCTS” button. This will activate a products cover flow where you can select different garment options. 2) Click the “PRODUCTS” link in the header bar. This will take you to the Product Categories where you can select products and add designs.

3.I want a refund because the product is defective, what do I do?

Please contact our customer service representatives in case you feel the product is not up to the standards you expected. We will work out a solution for you. Considering the nature of the customization process, we will not take in any returns.

4.Is there a possibility of customizing products other than running shirts?

We are working on adding more products and styles to our site. The short answer to this question is yes, however we will be adding them progressively, so be sure to check the site out regularly for newer styles.

5.I don't really understand the difference between all over print, core colors and pre-designed sections. Can you explain?

Our all-over print section is intended to be used for those companies that want to add a full new design/image to their shirt. Keep in mind that we can print anything that you have the legal permission to use, so this section is intended for the creation of any design you please.

Core colors have a limited print region, and these are intended for those that want a base color and they just want to decorate a section of the shirt.
Pre-designs are ideas that we have included in the site to give you an idea of what we can do with patterns and designs. These are also intended for local decoration and not necessarily for printing over the whole shirt.
6.Are there more base colors available in your shirts?

Yes! Colors and designs available in our site are just a small sample of what we can do. If you do not see a color that you want, please reach out to customercare@intratec.shop and we can identify a way to meet your requirements.

Take the colors and the designs as base ideas of what we can do.

7.Do you use different fabrics to produce your goods?

Yes, we have the option of using several different fabrics, however only the ones that are published in the site are available for sale. Check the “Product Information” section on each product to check what fabric is being used. In the future we will be adding more varieties in more fabric types to accommodate different customer needs.

Artwork

1.Can I reorder a design I have previously ordered?

Yes. If you have an account, and if you have your previous order saved in your Saved Designs you can retrieve it and apply it to future orders. If you do not have an account and you wish to reorder something you ordered previously, please send us an email so that we can retrieve the design for you. You will have to personally complete the checkout process as a credit card is required to complete payment.

2.How do I delete designs from my account?

Sign In using your email address and password. Click the “MY ACCOUNT” link in the header bar. Click “MY DESIGNS” in the left menu. From here you can select a design and click the red “REMOVE” link to remove the design.

3.When I upload artwork, there is a box box behind the artwork. How do I make the box disappear?

The best option is to upload your artwork using an image format that supports transparency such as .PNG, .PSD or .GIF. Remember our team will use whatever you upload into your design. If we identify something that looks strange during production we will make the best attempt to notify you via email.

4.How do I edit a design in my account?

Sign In using your email address and password. Click the “MY ACCOUNT” link in the header bar. Click “MY DESIGNS” in the left menu. From here, choose the design you want to edit and click the yellow “CUSTOMIZE IT” button. This will take you to the Design Studio where you can edit and save your design.

5.How can I upload my own image?

In the Design Studio, click the “UPLOAD IMAGE” button. The following file types are supported: .PNG, .GIF, .JPG, .BMP, .TIF and .PSD.

6.If an image does not have enough resolution, will your team fix it for me?

No, we will not engage in touching a customer’s design. Sometimes a customer may want to use effects that we are not familiar with, so please make sure that whatever images and patterns you submit have the resolution that you require. Think about the fact that whatever image you submit, it will be enlarged to fit a shirt, hence the quality of the image needs to be high-res.

7.Will you print anything a customer submits?

No. There are a few restrictions to what you can print. Below a list of a few of these, but keep in mind we reserve the right to print and reject any order for any reason.

a) You can only print logos, patterns and images that you have the legal right to use. We reserve the option of declining an order if you submit something that we suspect may be infringing copyright laws.
b) We will not print any vulgar or hate messages in our designs.
c) We will not print anything that is not suitable for public of all ages.
8.On my screen, images looked great, on my shirt not so much. What happened?

All the images that we use are the ones submitted by the customer. We do not alter them or change them. Please keep in mind that on your computer screen a small, low-res image may look great however when expanded to fit a large t-shirt, the image may pixelate or distort. In order to avoid this, please use as high a resolution an image as possible.

Keep in mind that we cannot assume what the customer wants, some people may want to use a distorted view of a particular image for visual effects purposes, so if you submit something that is of a lower resolution, there is no way for us to know if that is what you intend to send or not. Please keep in mind, the higher the resolution, the better the outcome when enlarging the image.
9.I see you suggest hi-res for a lot of the images and patterns, are there any specifics on what high-res means?

No. We just want to be safe, the highest resolution you can supply is best to make sure images are not distorted when expanded onto your garments.

Pricing

1.How do I get a quote?

Once you have finalized your design and are ready to place an order, simply click on the green “ADD TO CART” button. Enter the quantities and sizes you would like and click the “UPDATE ITEMS” button. The price will be displayed in the shopping cart.

2.My cost per shirt was higher than on a previous order, why is that?

Volume is typically the reason here. The more you order the lower the cost per unit. This is typically a result of shipping and production where higher batches of production result in lower costs per unit.

Printing

1.How do I get my artwork to be a left chest design?

In the Design Studio, simply click on “PRODUCT VIEWS” and “FRONT”. Once you have done this, you will be given four (4) options; full, left side print, left chest, right side print. Click the “LEFT CHEST” option.

2.How do I design on the back of a garment?

In the Design Studio, click on “PRODUCT VIEWS” and “BACK”. Once you have done this, select the “FULL” option. You can now design on the back of your garment.

3.How do I create a shirt without using any pre-designed garments?

One of the biggest benefits Intratec offers is that we can fully customize your shirts to your taste. As long as you have the legal right to use a pattern or image, we can produce it for you.

Our all-over print section, that you will find both for men’s and ladies’ styles, will allow you to add any image to your shirt. To the left you will find an “UPLOAD IMAGE” button and you will be able to place an anywhere within the applicable design area. You can also use any of the clip arts and design ideas available in our menus.

Remember: The higher the resolution for the images you submit the better the result. Any image you upload will be enlarged to fit a garment hence, lower resolution images may end up pixelating so we recommend using a designer to have an appropriate and large-enough image.

4.If I need to adjust my print design, what do I do?

Our best option here is for you to contact us immediately so that we can arrange a change to the design you submitted. We work very quickly in printing our orders as soon as we get them. Unfortunately if printing has been completed we will be unable to accommodate your change and you will have to resubmit a new order.

5.Why is my garment white when I turn it inside out? Shouldn't it be printed on both sides?

Our sublimation technique prints only on the exterior of the garment. We use white fabric blanks to ensure better quality on all printing. Printing over dark colors is not recommended. Due to all of the before mentioned, the inside of your garment will be white.

6.Does "all-over" printing print on both sides of the garment?

No, All Over printing only prints on the exterior of the garment. The interior will most likely be white as that is the base color of all our blanks. Even if the base color is a solid color, we print it over a white blank to ensure better quality and faster turnaround times for your orders.

General use

1.Is this website exclusively for the use of businesses or can individual users place orders?

This website is intended to be used exclusively by businesses. Individuals may not place orders. Any orders placed by individuals will be rejected.

2.Will any order I submit be printed?

No, please refer to the Terms of Use and the rules and regulations set forth by other disclaimers to make sure you have an idea of what we can and what we cannot print.

 

We may reject any order for any reason if we feel any of our disclaimers or terms of use is not met.

3.What is your customer service contact information?

Our email is customerservice@intratec.shop. Any inquiries or concerns can be sent here. We will do everything possible to respond within 24 business hours.